I was a “secretaries’ assistant” back before secretaries were administrative professionals in Steiner, and Helyn Wohlwend was my boss, before she was a Writing Lab instructor. One day she asked me to call in an order of supplies or something, and I had never done that before and wasn’t sure how to go about it. Helyn told me, “Sara, everybody is faking it. No one knows exactly what they are doing. No one got a manual that you didn’t.” That has always stuck with me. Everyone is just making life up as they go along. It makes me feel better when I get overwhelmed and think I should have all the answers.